Shipping & Returns
SHIPPING POLICY
Thank you for visiting and shopping at DJ Candles and Scents. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment Processing Time:
Please be assured that although our products are handpicked and packaged for shipping, your orders will process and ship in a timely manner of 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow an additional 1-2 days for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
*Summer and Hot Weather Shipping Disclaimer:
Because our hand-poured candles are made from natural soy wax, they are highly sensitive to extreme heat. During hot summer months or when shipping to warm climates, products may soften or melt during transit. DJ Candles and Scents is not responsible for damage caused by heat exposure during shipping. We highly recommend tracking your package closely and retrieving your order immediately upon delivery to prevent it from sitting in a warm mailbox or on a porch. To minimize transit time over hot weekends, we may restrict our shipping days to Monday through Wednesday.
return, Exchange and refund Policy
RETURN
DJ Candles and Scents want you to love our handcrafted products. However, if for any reason you are not
completely satisfied with a purchase, please review our return and exchange policy guidelines:
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14-Days Return Window: You have 14 days from the date of delivery to request a return or exchange. Unfortunately if it is over 14 days I can't offer you a return, refund or exchange.
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Non-returnable items: Gift cards
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Condition: Candles must be unburned and unused, all other products must be unused and all products must be in their original packaging. We cannot accept returns for candles that have been lit or altered.
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Return Shipping: Customers are responsible for return shipping cost unless the return is due to our error (wrong item sent). It is your responsibility to obtain a tracking number or shipping insurance.
EXCHANGES:
We will only replace items if they are defective or damaged, send us an email and picture of the defective or damaged item(s) to djcandlesandsents.com
REFUNDS
Once your return has been received and inspected, you will then receive an email to advise of the approval or rejection of your refund. If approved, the refund will be processed and credited to your credit card or original method of payment within 5-7 business days from the time that the merchandise is received. If your form of purchase is no longer valid we will issue you a gift card to be used on any of your future purchases with DJ Candles and Scents unless we have given you specific options.
*Please note: Your financial institution may take approximately 7-10 business days to reflect refund to your account.*